Contact Us
Children’s Council of San Francisco
445 Church Street
San Francisco, CA 94114
Office Hours: Mon – Fri, 8am – 5pm
Front Desk: 415.276.2900
Fax: 415.343.3380
Online Help Center
Browse support articles, search commonly asked questions and find quick answers about our services.
Families – Help Find and Pay for Child Care
Start Child Care Process Here
Contact: Resource & Referral (R&R)
Phone: 415.343.3300
In person: 445 Church St. San Francisco, CA 94114
Mon – Fri, 8am – 5pm (Walk-ins are welcome)
Extended hours may be available if required.
Resource & Referral (R&R) Team:
The R&R team supports San Francisco families with applying for available child care subsidies, searching for providers and understanding their child care options. This team is often the first stop for families on their child care journey.
Common Topics We Help Families with:
- Applying for child care services on EarlyLearningSF.org
- Child care financial assistance and eligibility
- Finding child care options that meet your family’s needs
- Next steps after matching with a child care provider
Already Have A Subsidy
Contact: Family Specialists (FSS)
Phone: 415.276.2900
Please contact your assigned Family Specialist directly, or call our Main Office Phone line above to be routed to your assigned Family Specialist.
Family Specialist Team (FSS):
The family specialists support families after they have found a child care provider through a warm handoff from the Resource & Referral team. They schedule an appointment to review eligibility for the subsidy and become the main point of contact moving forward.
Common Topics We Help Families with:
- Changing child care providers or adding a child to services
- Updating child care schedules, hours and subsidy questions
- Updating your address, phone number, email or other family information
- CareConnect log in support for parents
Family & Caregiver Workshops
Contact: Family & Caregiver Engagement Team
Children’s Council’s Family & Caregiver Engagement team offers trusting, inclusive learning spaces and child development coaching to help families build skills and knowledge so children can learn and be kindergarten ready.
Our Family & Caregiver Workshops include:
- In-Person and Online Playgroups
- Developmental Playgroups
- Parent Cafe
- Family Education Workshops
- Pediatric CPR & First Aid
Parent Advocacy
Parent Voices
Contact: Parent Voices
Phone: 415.343.3383
Parent Voices
As a parent, you have the power to make a difference. Get involved with Parent Voices, a parent-led grassroots organization working to make quality child care affordable and accessible to all families.
Common Topics We Help Families with:
- Learning more about Parent Voices
- Parent leadership, advocacy and community engagement
- Meetings, events and volunteer opportunities
- Participation opportunities for all parents
Child Care Providers – Support Services
Payments, Enrollment & Support
Contact: Provider Support Teams
Helpful Links:
- Support for Early Learning for All Providers
- Child Care Providers: Let’s go paperless! Save time and download CareConnect
Provider Support Teams
Children’s Council has multiple teams that support child care providers at different stages of their work with our programs. The provider support team can provide assistance with onboarding, enrollment, attendance sheets, payment process and technical support.
Common Topics We Help Providers and Educators with:
- Provider enrollment, onboarding and eligibility requirements
- Updating contact information, payment information, direct deposit and requesting tax forms
- EarlyLearningSF.org and CareConnect support for providers
- Child enrollment changes and program transitions
Early Educator Training & Development
BizNest
Contact: Business Incubator Team
Business Incubator Program (BizNest)
The BizNest Program offers guidance on business development, marketing, health & wellness, technology tools and long-term planning to help new and existing home-based child care providers serve their communities.
Common Topics We Help Providers and Educators with:
- Starting or growing a child care business
- Business planning, marketing and sustainability
- Strengthening family relationships and communication
- Coaching, training and professional development
Black & BIPOC ECE Program
Contact: Black & BIPOC ECE Team
Black & BIPOC ECE Program
The Black & BIPOC ECE teams aim to support and improve quality care and education by increasing the numbers of Black and Pacific Islander early educators in San Francisco. They provide trainings and career development opportunities.
Common Topics We Help Providers and Educators with:
- Connecting with Black and BIPOC early educator networks
- Early Education Pre-Apprenticeship Program (EEPAP)
- Career pathways, credentials and professional growth
- Fellowship, leadership and educational opportunities
Health & Nutrition Program
Contact: Child Care Food Program
Health & Nutrition Program
The Health and Nutrition team coaches child care educators on physical activity and nutrition through free programs like Healthy Apple and USDA Child and Adult Care Food Program.
Common Topics We Help Providers and Educators with:
- Nutrition and wellness programs for child care settings
- Meal planning, budgeting and program management
- Healthy routines and physical activity for children
- Health, nutrition and professional development resources
Community Based Organizations
Resource & Referral Education Team
Contact: Family Education Team
Helpful Links:
- Submit a Child Care Referral Form (only for CBO Staff use)
- Request event tabling or presentation engagements here
Resource & Referral Education Team
The R&R Education team leads family education workshops and partners with community-based organizations (CBO) to help families learn about the services at Children’s Council.
Common Topics We Help Community Partners with:
- Referring families to Children’s Council for child care services
- Requesting workshops or presentations about child care and financial assistance
- Inviting Children’s Council to community events
- Child care and financial assistance resources for families
Media & Press Inquiries
Outreach & Communications
Handles media, press and public information requests.
Contact: Outreach & Communications Team
Phone: 415.373.4711
Outreach & Communications Team
Outreach & Communications manages media requests, public relations and external communications, helping share Children’s Council’s work and impact through print, digital and broadcast outlets.
Common Media and Press inquiries:
- Media interview requests with Children’s Council representatives
- Questions about Children’s Council programs, initiatives or policy work
- Requests for child care data, reports, research or statistics
- Inquiries from journalists, researchers or students about child care and early education topics